There are 3 variations of gift cards that we sell. Electronic gifts are sent via email to your Cardpool account email address. Physical gifts, which are either paper or plastic, are mailed via USPS First Class Mail.
If your order contains a mixture of electronic and physical gift cards, you will not receive the electronic gift cards until the physical gift cards in your order are ready for packaging and mailing.
Shipments of physical gift cards originate from our North Central Texas processing center and typically arrive in 3-5 business days from mailing. However, delivery may take longer if your address is out-dated or incorrect.
Always make sure you are providing a current and properly formatted US mailing address to ensure timely delivery. This includes adding appropriate street designations (Street, Avenue, etc.), cardinal directions (N/S/E/W) and apartment or suite numbers to the address.
The shipping address for the order is provided in the order confirmation. If you find there is an error in the address, contact us as soon as possible, with the subject "URGENT - Order ##### - Wrong Shipping Address". Provide the correct address in the communication. We can only update the address if it is a slight modification. For example, adding "North" or "Apt 100" are allowable changes. If the address is completely different because you moved, we will need to cancel the order and you will have to place a new order with your current address.